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Billing

Refund Policy

Last updated: June 10, 2026

1. Seller and Merchant of Record

SuspendWizard is operated by Quadrapi Global Lojistik ve Tasimacilik Dan.Hiz.Tic.Ltd.Sti. ("Quadrapi Global Ltd.Sti."). Orders are processed by our Merchant of Record, Lemon Squeezy, LLC, which handles billing, tax and refunds on our behalf.

2. 30-day money-back guarantee

We offer a 30-day money-back guarantee. If you are not satisfied with your Plan of Action, you can request a full refund within 30 days of your order date. Refunds are processed by Lemon Squeezy and typically appear on your statement within 5–10 business days, depending on your bank or card issuer.

3. How to request a refund

You can request a refund in two ways:

  • Visit your Lemon Squeezy order management page, enter the email used at checkout, and request a refund for the relevant order; or
  • Contact our support team through the contact page with your order ID and a short explanation, and we will forward the request to Lemon Squeezy.

We respond to support requests within 3 business days.

4. Professional SaaS Plan subscription

The Professional SaaS Plan monthly subscription can be cancelled at any time from your dashboard or via your Lemon Squeezy customer portal. Cancellation takes effect at the end of the current billing period and you retain tool access until then. Already-paid monthly fees are non-refundable, except where the 30-day money-back guarantee in section 2 applies to the most recent charge.

5. Non-delivery or duplicate charges

  • Non-delivery: if the AI generator fails to return a usable POA within 7 days of payment, you are entitled to a full refund.
  • Duplicate payment: any duplicate or accidental charges are refunded in full.
  • Unsupported input: if the parser cannot classify your input against the supported policy libraries, the credit pack is refunded in full.

6. Automated regenerations

One free automated regeneration based on the marketplace's follow-up message is included within 30 days of the initial generation. Additional generations consume new credits. The Professional SaaS Plan removes the regeneration cap and the 30-day window during the active subscription period.

7. Statutory consumer rights

This policy is in addition to, and does not limit, any statutory consumer rights you may have under applicable law (including Türkiye's consumer-protection legislation and, where applicable, EU/UK consumer law).