Terms of Service

1. Who you are contracting with

SuspendWizard is operated by Quadrapi Global Lojistik ve Taşımacılık Danışmanlık Hizmetleri Ltd. Şti. (hereafter "Quadrapi Global Ltd. Şti.", "we", "our" or "SuspendWizard"), a limited liability company registered in Türkiye.

• Registered office: Yenikale Mah. Filiz Sok. No: 14, Narlıdere, İzmir, Türkiye
• Tax office / number: Balçova Vergi Dairesi — 632 156 8985
• Contact: via the contact page

By submitting a case to SuspendWizard you agree to these Terms of Service, our Privacy Policy, Refund Policy and Service Disclaimer.

2. Scope of service

SuspendWizard drafts and reviews Plans of Action for suspended e-commerce sellers. We do not act as legal counsel, do not represent you to the marketplace, and do not operate your seller account. See Services for full scope.

3. Your obligations

• You confirm you have authority to bind your organization or, if acting as an individual, that you are of legal age.
• You will provide accurate, authentic information and evidence, and keep it up to date.
• You will keep your account credentials confidential and are responsible for activity under your account.
• You will not upload material you do not have the right to share.
• You will not use the service to draft appeals based on counterfeit goods, fraud, or other false claims.
• You are responsible for submitting the POA to the marketplace and for any further communication with them.

4. Acceptable use

You must not misuse the service. In particular, you must not:

• Use the service for any unlawful, fraudulent or deceptive purpose;
• Send spam or harass other users or our team;
• Infringe the intellectual property, privacy or other rights of any third party;
• Probe, scan, scrape or otherwise interfere with the security or integrity of the service, including by uploading malware.

5. Payments — Merchant of Record

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Billing, tax collection, cancellations and refund mechanics are governed by Paddle's Checkout / Buyer Terms.

Fees are charged per case (one-time POA) or on a recurring monthly basis (Compliance Shield), in advance, through Paddle. All amounts are quoted in USD unless otherwise stated.

6. No guarantee

Reinstatement decisions belong solely to the relevant marketplace. We make no guarantee of outcome or timeframe. See Service Disclaimer for the full statement. To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability and fitness for a particular purpose.

7. Intellectual property and licence

We retain all ownership of the SuspendWizard service, including its software, prompts, templates, methodology and branding. The drafted POA delivered to you is licensed for your own use in your appeal to the relevant marketplace under a limited, non-exclusive, non-transferable right. You may not resell, republish, redistribute or reverse engineer SuspendWizard templates, prompts or methodology.

8. AI-generated content

• You are responsible for the prompts and information you provide and for verifying any draft before submitting it to a marketplace.
• Outputs may contain inaccuracies and are not a substitute for regulated legal, tax or financial advice.
• You must have the rights to any content you submit (invoices, brand letters, photos, etc.).
• We may remove, restrict or refuse to produce content that violates these Terms, and we may suspend accounts that repeatedly infringe third-party rights.

9. User content

You grant us a limited, non-exclusive licence to host and process the content you submit solely for the purpose of providing the service to you.

10. Suspension and termination

We may suspend or terminate access for material breach of these Terms, non-payment, security or fraud risk, attempts to draft appeals based on counterfeit goods, or repeated/serious policy violations. On termination you may request export of your case content within a reasonable period before it is deleted.

11. Liability

To the fullest extent permitted by law, our aggregate liability for any claim arising out of or relating to the service is capped at the fees you paid to us in the 12 months preceding the event giving rise to the claim. We exclude liability for indirect, consequential or special damages, including loss of profits, data or goodwill. Nothing in these Terms excludes liability for fraud, death or personal injury where such exclusion is prohibited by law.

12. Indemnity

You agree to indemnify us against third-party claims arising from your content, your unlawful use of the service, or your breach of these Terms.

13. Service availability

We do not warrant that the service will be uninterrupted or error-free. We are not liable for delays or failures caused by events beyond our reasonable control.

14. Governing law and disputes

These Terms are governed by the laws of the Republic of Türkiye. The courts of İzmir, Türkiye have exclusive jurisdiction over any dispute arising out of or relating to these Terms, without prejudice to mandatory consumer-protection rules of your country of residence.

15. Assignment

You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition or sale of assets.

16. Changes

We may update these Terms from time to time. The "Last updated" date above reflects the most recent revision.

17. Contact

Questions about these Terms: Contact us.