Amazon did not say what I did. Is that normal?

Yes, and it is the main difficulty with this category.

Can I ask for clarification?

You can, and it is worth one short request, but do not wait — submit a well-evidenced appeal anyway.

Does a rejected appeal end it?

No. You can submit a revised appeal with new evidence, and escalation is available afterwards.

How many appeals can I file?

There is no hard limit, but repeated identical submissions reduce your credibility.

Amazon Code of Conduct Violation

Fast Track

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Amazon policy-aligned Plan of Action, generated by the AI Text Utility. Typical first draft within 24 hours.

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How to use this guide on your own Amazon case

1
Paste your suspension notice
2
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3
Approve the draft, then download your Plan of Action

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Root Cause Analysis

Amazon groups several behaviours under this heading. The realistic candidates are: a second account, contacting buyers about reviews or claims, listing content that misrepresents the product, misuse of the catalogue such as changing another seller's detail page, or aggressive messages to Seller Support.

Required Documents

Screenshots of any buyer messages sent in the last 90 days
List of every Amazon account associated with your details
Catalogue change history for the ASINs you edited
Business documents confirming the single operating entity

Recovery Steps

1
Narrow the cause with the account's own record
Review buyer messages, catalogue edits, and any second account before drafting.
2
Write the appeal against the specific behaviour
A generic promise to follow all policies is the most common rejection reason for this code.
3
Show the mechanism is gone
Deleted accounts, revoked user permissions, message templates rewritten, catalogue edits reverted.
4
Keep the tone factual
Frustration in the appeal text has itself caused Code of Conduct enforcement.

Before you submit — checklist

Attached: Screenshots of any buyer messages sent in the last 90 days
Attached: List of every Amazon account associated with your details
Attached: Catalogue change history for the ASINs you edited
Attached: Business documents confirming the single operating entity
Every bracketed placeholder in your appeal replaced with a verifiable fact
No promise of a specific outcome or timeline anywhere in the text
Case or notice reference number quoted at the top of the submission

What the marketplace expects

What they expect	Accepted evidence	Common mistake
Narrow the cause with the account's own record	Screenshots of any buyer messages sent in the last 90 days	Submitting retail receipts or screenshots instead of business invoices
Write the appeal against the specific behaviour	List of every Amazon account associated with your details	Arguing with the complaint instead of naming the operational cause
Show the mechanism is gone	Catalogue change history for the ASINs you edited	Promising to 'be more careful' with no named owner or control

Frequently Asked Questions

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Amazon Code of Conduct violation — how to identify the cause and appeal

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