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Dropshipping Policy Violation

Amazon dropshipping policy violation — how to appeal and keep selling

Amazon permits dropshipping only when you are the seller of record on every document the customer sees. Enforcement follows when packing slips, invoices or return labels name another retailer.

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Amazon policy-aligned Plan of Action, generated by the AI Text Utility. Typical first draft within 24 hours.

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Root Cause Analysis

The trigger is nearly always physical evidence: a buyer receives a parcel from another retailer, or a return arrives with a third-party label. Long handling times, tracking that starts at a retailer's warehouse, and cancelled orders when the source runs out are secondary signals.

Required Documents

  • Supplier or wholesaler agreement showing you are the seller of record
  • Sample packing slip and invoice with your business as the sender
  • Fulfilment records with carrier and dispatch times for recent orders
  • Evidence of any change of supplier since the violation

Recovery Steps

  1. 1

    Stop fulfilling from consumer retailers immediately

    Any further parcel arriving in another retailer's branding removes the chance of reinstatement.

  2. 2

    Move to a wholesale supplier or hold your own inventory

    Amazon needs a fulfilment model that can be verified, not a promise to be careful.

  3. 3

    Document the new model

    Agreement, sample documents, dispatch times, and who is responsible for stock levels.

  4. 4

    Address the customer impact

    Late deliveries and cancellations caused by the old model should be acknowledged with the metric that shows them improving.

Before you submit — checklist

  • Attached: Supplier or wholesaler agreement showing you are the seller of record
  • Attached: Sample packing slip and invoice with your business as the sender
  • Attached: Fulfilment records with carrier and dispatch times for recent orders
  • Attached: Evidence of any change of supplier since the violation
  • Every bracketed placeholder in your appeal replaced with a verifiable fact
  • No promise of a specific outcome or timeline anywhere in the text
  • Case or notice reference number quoted at the top of the submission

What the marketplace expects

What they expectAccepted evidenceCommon mistake
Stop fulfilling from consumer retailers immediatelySupplier or wholesaler agreement showing you are the seller of recordSubmitting retail receipts or screenshots instead of business invoices
Move to a wholesale supplier or hold your own inventorySample packing slip and invoice with your business as the senderArguing with the complaint instead of naming the operational cause
Document the new modelFulfilment records with carrier and dispatch times for recent ordersPromising to 'be more careful' with no named owner or control

Frequently Asked Questions

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