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Related Account Deactivation

Amazon related account deactivation — how to prove you are not the other seller

A related account deactivation says Amazon believes your account is connected to another account that was already enforced. Sometimes the link is real — a second account, a family member, a former partner. Sometimes it is an artefact of a shared office, a shared device or a shared VA. The appeal must address the actual link.

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Amazon policy-aligned Plan of Action, generated by the AI Text Utility. Typical first draft within 24 hours.

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How to use this guide on your own Amazon case

  1. 1

    Paste your suspension notice

  2. 2

    Get the free root-cause diagnosis

  3. 3

    Approve the draft, then download your Plan of Action

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Root Cause Analysis

Amazon links accounts on shared signals: device fingerprints, IP ranges, bank accounts, tax identifiers, addresses, phone numbers, supplier invoices and even listing images. A single shared signal is enough to trigger the automated match, and generic denials do not clear it.

Required Documents

  • Business registration and tax documents for your own entity
  • Bank statement showing an account used only by your business
  • Utility bill or lease for your own operating address
  • Written statement explaining any legitimate shared element (co-working space, shared accountant, family household)

Recovery Steps

  1. 1

    Find the real link before writing anything

    List every device, network, address, bank account, card, phone number and person who has touched both accounts.

  2. 2

    Separate what can be separated

    Own device, own network, own bank account, own phone line, revoked user permissions. Do this before you appeal so you can describe it in the past tense.

  3. 3

    Address the other account directly

    If you have a genuine relationship with the other seller, say what it is. Concealment is what turns a recoverable case into a permanent one.

  4. 4

    Attach identity and entity evidence

    Documents that show your business exists independently carry far more weight than assertions.

Before you submit — checklist

  • Attached: Business registration and tax documents for your own entity
  • Attached: Bank statement showing an account used only by your business
  • Attached: Utility bill or lease for your own operating address
  • Attached: Written statement explaining any legitimate shared element (co-working space, shared accountant, family household)
  • Every bracketed placeholder in your appeal replaced with a verifiable fact
  • No promise of a specific outcome or timeline anywhere in the text
  • Case or notice reference number quoted at the top of the submission

What the marketplace expects

What they expectAccepted evidenceCommon mistake
Find the real link before writing anythingBusiness registration and tax documents for your own entitySubmitting retail receipts or screenshots instead of business invoices
Separate what can be separatedBank statement showing an account used only by your businessArguing with the complaint instead of naming the operational cause
Address the other account directlyUtility bill or lease for your own operating addressPromising to 'be more careful' with no named owner or control

Frequently Asked Questions

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