Fix this Review Manipulation suspension instantly
Amazon policy-aligned Plan of Action, generated by the AI Text Utility. Typical first draft within 24 hours.
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How to use this guide on your own Amazon case
- 1
Paste your suspension notice
- 2
Get the free root-cause diagnosis
- 3
Approve the draft, then download your Plan of Action
Root Cause Analysis
Triggers include product inserts offering gifts for reviews, review groups and Facebook communities, agencies promising verified reviews, incentivised giveaways, and reviews from accounts that also reviewed other products you sell. A former marketing agency's activity still lands on your account.
Required Documents
- Contracts and invoices from every marketing or launch agency used
- Photographs of any product insert used in the last 12 months
- List of promotions, giveaways and social campaigns with dates
- Written confirmation that agency relationships were terminated
Recovery Steps
- 1
Audit every promotion honestly
Include agencies you no longer use. Amazon likely already knows; omission looks like concealment.
- 2
Remove non-compliant inserts from all inventory
Including units already in fulfilment centres — a removal order and reprint is credible evidence.
- 3
Terminate and document agency relationships
Provide the termination message and the final invoice.
- 4
Set an internal rule with an owner
One named person approves every marketing activity against Amazon's Community Guidelines, with a log.
Before you submit — checklist
- Attached: Contracts and invoices from every marketing or launch agency used
- Attached: Photographs of any product insert used in the last 12 months
- Attached: List of promotions, giveaways and social campaigns with dates
- Attached: Written confirmation that agency relationships were terminated
- Every bracketed placeholder in your appeal replaced with a verifiable fact
- No promise of a specific outcome or timeline anywhere in the text
- Case or notice reference number quoted at the top of the submission
What the marketplace expects
| What they expect | Accepted evidence | Common mistake |
|---|---|---|
| Audit every promotion honestly | Contracts and invoices from every marketing or launch agency used | Submitting retail receipts or screenshots instead of business invoices |
| Remove non-compliant inserts from all inventory | Photographs of any product insert used in the last 12 months | Arguing with the complaint instead of naming the operational cause |
| Terminate and document agency relationships | List of promotions, giveaways and social campaigns with dates | Promising to 'be more careful' with no named owner or control |
Frequently Asked Questions
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