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Item Not Received (INR)

eBay Item Not Received (INR) Suspension: Appeal Guide

eBay restricts or suspends accounts when the Item Not Received (INR) defect rate crosses the seller-protection threshold. The fix is operational — fewer untracked shipments, faster carrier upgrades, and disputing every wrong INR with proof.

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Paste the exact wording of your eBay suspension notice. The AI engine reads the cited policy and returns the real root cause in under a minute.

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eBay policy-aligned Plan of Action, generated by the AI Text Utility. Typical first draft within 24 hours.

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How to use this guide on your own eBay case

  1. 1

    Paste your suspension notice

  2. 2

    Get the free root-cause diagnosis

  3. 3

    Approve the draft, then download your Plan of Action

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Root Cause Analysis

Too many INR cases were closed without seller protection within the rolling evaluation window. Common causes: untracked Standard mail, late uploads of tracking, ship-from address mismatch, and not contesting INR cases with valid proof of delivery.

Required Documents

  • Carrier proof-of-delivery scans for every disputed INR (last 90 days)
  • Tracking upload history exported from Seller Hub
  • Carrier scan exceptions (e.g. delivered to mailbox, signature required)
  • Plan to upgrade all shipments to a tracked, scan-on-delivery service

Recovery Steps

  1. 1

    Dispute the wrong INRs

    Open Seller Hub → Performance → Cases. For every INR with a delivered scan, request appeal with the carrier tracking and scan history. Successful appeals are removed from the defect rate.

  2. 2

    Upgrade your shipping service

    Move all shipments under $50 to USPS Ground Advantage or equivalent. Anything above $750 must require a signature.

  3. 3

    Submit a written Plan of Action

    State the root cause (specific shipping service), the corrective action (new carrier upgrade, tracking automation), and the preventive measure (daily INR review SOP).

  4. 4

    Monitor for 30 days

    eBay reviews seller standing monthly; show 30 days of clean shipping data before requesting a restriction lift.

Frequently Asked Questions

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