Fix this Item Not Received (INR) suspension instantly
eBay policy-aligned Plan of Action, generated by the AI Text Utility. Typical first draft within 24 hours.
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- Two free revisions included
- Escalation letter if first appeal is rejected
Root Cause Analysis
Too many INR cases were closed without seller protection within the rolling evaluation window. Common causes: untracked Standard mail, late uploads of tracking, ship-from address mismatch, and not contesting INR cases with valid proof of delivery.
Required Documents
- Carrier proof-of-delivery scans for every disputed INR (last 90 days)
- Tracking upload history exported from Seller Hub
- Carrier scan exceptions (e.g. delivered to mailbox, signature required)
- Plan to upgrade all shipments to a tracked, scan-on-delivery service
Recovery Steps
- 1
Dispute the wrong INRs
Open Seller Hub → Performance → Cases. For every INR with a delivered scan, request appeal with the carrier tracking and scan history. Successful appeals are removed from the defect rate.
- 2
Upgrade your shipping service
Move all shipments under $50 to USPS Ground Advantage or equivalent. Anything above $750 must require a signature.
- 3
Submit a written Plan of Action
State the root cause (specific shipping service), the corrective action (new carrier upgrade, tracking automation), and the preventive measure (daily INR review SOP).
- 4
Monitor for 30 days
eBay reviews seller standing monthly; show 30 days of clean shipping data before requesting a restriction lift.
Frequently Asked Questions
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