Fix this MC011 · Identity Verification suspension instantly
eBay policy-aligned Plan of Action, generated by the AI Text Utility. Typical first draft within 24 hours.
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How to use this guide on your own eBay case
- 1
Paste your suspension notice
- 2
Get the free root-cause diagnosis
- 3
Approve the draft, then download your Plan of Action
Root Cause Analysis
MC011 usually follows a change of address, bank account or payout details, a sudden change in selling volume, a sign-in from a new country, or a mismatch between the registered name and the bank account name. It is a verification hold, not a policy penalty.
Required Documents
- Government-issued photo ID for the registered account holder, all four corners visible, not expired
- Proof of address dated within the last 90 days — utility bill or bank statement with the same address as the eBay account
- Bank statement or void cheque showing the account holder name matching the eBay registration
- Business registration certificate and tax number if the account is registered as a business
Recovery Steps
- 1
Match the account details to the documents first
If the eBay address is old, update it before uploading, so the proof of address agrees with the account.
- 2
Upload full-page colour scans
Cropped, greyscale or screenshot images are the most common rejection reason for MC011.
- 3
Use the link in the notice, not email
Documents sent by reply email frequently never reach the verification team.
- 4
Wait for the review before resubmitting
Repeated uploads restart the queue. Allow the stated review window before sending anything new.
Before you submit — checklist
- Attached: Government-issued photo ID for the registered account holder, all four corners visible, not expired
- Attached: Proof of address dated within the last 90 days — utility bill or bank statement with the same address as the eBay account
- Attached: Bank statement or void cheque showing the account holder name matching the eBay registration
- Attached: Business registration certificate and tax number if the account is registered as a business
- Every bracketed placeholder in your appeal replaced with a verifiable fact
- No promise of a specific outcome or timeline anywhere in the text
- Case or notice reference number quoted at the top of the submission
What the marketplace expects
| What they expect | Accepted evidence | Common mistake |
|---|---|---|
| Match the account details to the documents first | Government-issued photo ID for the registered account holder, all four corners visible, not expired | Uploading cropped or greyscale document images |
| Upload full-page colour scans | Proof of address dated within the last 90 days — utility bill or bank statement with the same address as the eBay account | Repeating the first appeal without adding new evidence |
| Use the link in the notice, not email | Bank statement or void cheque showing the account holder name matching the eBay registration | Opening a second account while the case is open |
Frequently Asked Questions
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