Fix this Payout Hold suspension instantly
eBay policy-aligned Plan of Action, generated by the AI Text Utility. Typical first draft within 24 hours.
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- Pay only if you approve the draft
- Two free revisions included
- Escalation letter if first appeal is rejected
How to use this guide on your own eBay case
- 1
Paste your suspension notice
- 2
Get the free root-cause diagnosis
- 3
Approve the draft, then download your Plan of Action
Root Cause Analysis
Holds follow account restrictions, unusually rapid growth, unverified identity or bank details, a spike in cases, or selling in a high-risk category. The hold amount is generally sized to open orders and recent claim exposure.
Required Documents
- Identity and bank verification documents matching the account registration
- Tracking numbers and delivery confirmations for all open orders
- Records of any refunds already issued
- Business registration where the account is a business account
Recovery Steps
- 1
Complete every verification request
An unfinished verification is the most common reason a hold lasts longer than the standard window.
- 2
Upload tracking for every open order
Delivered orders drop out of the risk calculation faster than untracked ones.
- 3
Resolve open cases quickly
Each open case keeps a share of the balance reserved.
- 4
Contact support once, with the case reference
Repeated contacts do not accelerate a hold; a single factual message after the window does.
Before you submit — checklist
- Attached: Identity and bank verification documents matching the account registration
- Attached: Tracking numbers and delivery confirmations for all open orders
- Attached: Records of any refunds already issued
- Attached: Business registration where the account is a business account
- Every bracketed placeholder in your appeal replaced with a verifiable fact
- No promise of a specific outcome or timeline anywhere in the text
- Case or notice reference number quoted at the top of the submission
What the marketplace expects
| What they expect | Accepted evidence | Common mistake |
|---|---|---|
| Complete every verification request | Identity and bank verification documents matching the account registration | Uploading cropped or greyscale document images |
| Upload tracking for every open order | Tracking numbers and delivery confirmations for all open orders | Repeating the first appeal without adding new evidence |
| Resolve open cases quickly | Records of any refunds already issued | Opening a second account while the case is open |
Frequently Asked Questions
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