eBay selling limits and restrictions after a policy violation — how to get them lifted

Restrictions are risk controls. They are applied when defect rates, buyer complaints, sourcing questions, or sudden volume changes raise exposure. They are lifted when the underlying metric stabilises and the account has verified information on file. Appealing the restriction without changing the metric rarely works.

• The full text of the eBay notice, including the MC code if one is shown
• Government-issued photo ID and proof of the registered business address
• Supplier invoices for the items involved, with contact details visible
• Tracking and delivery evidence for the transactions eBay referenced
• Screenshots of your Seller Dashboard metrics on the day of the restriction

1. 1

   Step 1: identify which limit changed and why

   Quantity, value, or category limits each point to a different risk signal. Compare against your Seller Dashboard on the day of the change.

2. 2

   Step 2: fix the underlying metric first

   Late shipments, item-not-received cases, cancellations, and returns are all measurable. Address the operational cause before requesting a review.

3. 3

   Step 3: complete verification

   Identity, business registration, and bank details on file must match and be current.

4. 4

   Step 4: build a clean transaction record

   A period of on-time, tracked, defect-free deliveries is the evidence the review team can actually act on.

5. 5

   Step 5: request a review with the numbers attached

   Reference the corrected metrics, the date range, and the controls you now run — not a request for goodwill.