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Appeal Rejected

My eBay appeal was rejected — what to do next

A rejection means the reviewer did not see enough new information to change the decision. A second appeal only works if it contains something the first one did not: a document, a fact, or a correction that has already happened.

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Paste the exact wording of your eBay suspension notice. The AI engine reads the cited policy and returns the real root cause in under a minute.

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eBay policy-aligned Plan of Action, generated by the AI Text Utility. Typical first draft within 24 hours.

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  • Pay only if you approve the draft
  • Two free revisions included
  • Escalation letter if first appeal is rejected

How to use this guide on your own eBay case

  1. 1

    Paste your suspension notice

  2. 2

    Get the free root-cause diagnosis

  3. 3

    Approve the draft, then download your Plan of Action

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Root Cause Analysis

Most rejected appeals fail for one of four reasons: they argue instead of evidencing, they address the wrong violation, they promise future behaviour without proof of change, or they omit an obvious linked issue such as a second account.

Required Documents

  • The rejection notice with its case reference
  • Your original appeal text, for comparison
  • Any new evidence — invoices, tracking, identity documents, termination letters
  • A written record of the operational changes made since the first appeal

Recovery Steps

  1. 1

    Re-read the notice for the actual policy cited

    Appealing a different violation than the one enforced is the most frequent cause of repeat rejection.

  2. 2

    Add evidence, not adjectives

    One new verifiable document is worth more than a page of explanation.

  3. 3

    Show the change is already made

    Past tense with dates: what was changed, when, and who is responsible.

  4. 4

    Escalate correctly

    Reference the original case ID and ask for a further review rather than opening a new, unconnected contact.

Before you submit — checklist

  • Attached: The rejection notice with its case reference
  • Attached: Your original appeal text, for comparison
  • Attached: Any new evidence — invoices, tracking, identity documents, termination letters
  • Attached: A written record of the operational changes made since the first appeal
  • Every bracketed placeholder in your appeal replaced with a verifiable fact
  • No promise of a specific outcome or timeline anywhere in the text
  • Case or notice reference number quoted at the top of the submission

What the marketplace expects

What they expectAccepted evidenceCommon mistake
Re-read the notice for the actual policy citedThe rejection notice with its case referenceUploading cropped or greyscale document images
Add evidence, not adjectivesYour original appeal text, for comparisonRepeating the first appeal without adding new evidence
Show the change is already madeAny new evidence — invoices, tracking, identity documents, termination lettersOpening a second account while the case is open

Frequently Asked Questions

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