Fix this Payment Account Under Review suspension instantly
Etsy policy-aligned Plan of Action, generated by the AI Text Utility. Typical first draft within 24 hours.
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- Escalation letter if first appeal is rejected
How to use this guide on your own Etsy case
- 1
Paste your suspension notice
- 2
Get the free root-cause diagnosis
- 3
Approve the draft, then download your Plan of Action
Root Cause Analysis
Reviews are triggered by a sudden increase in sales, a change of bank details or address, a name mismatch between the shop owner and the bank account, an unusually large single order, or a rise in cases and refunds.
Required Documents
- Photo ID for the shop owner
- Bank statement showing the account holder name and the account used for deposits
- Proof of address dated within 90 days
- Shipping and tracking evidence for recent high-value orders
Recovery Steps
- 1
Upload identity and bank documents in matching names
A name mismatch between the shop, the bank and the ID is the most common cause of a long review.
- 2
Add tracking to every open order
Delivered, tracked orders reduce the reserve Etsy needs to hold.
- 3
Keep fulfilling normally
Cancelling orders during a review increases risk scoring and prolongs the hold.
- 4
Respond in one thread
Multiple support contacts split the case and slow it down.
Before you submit — checklist
- Attached: Photo ID for the shop owner
- Attached: Bank statement showing the account holder name and the account used for deposits
- Attached: Proof of address dated within 90 days
- Attached: Shipping and tracking evidence for recent high-value orders
- Every bracketed placeholder in your appeal replaced with a verifiable fact
- No promise of a specific outcome or timeline anywhere in the text
- Case or notice reference number quoted at the top of the submission
What the marketplace expects
| What they expect | Accepted evidence | Common mistake |
|---|---|---|
| Upload identity and bank documents in matching names | Photo ID for the shop owner | Sending documents in a name that does not match the shop owner |
| Add tracking to every open order | Bank statement showing the account holder name and the account used for deposits | Relisting the reported item with a changed title |
| Keep fulfilling normally | Proof of address dated within 90 days | Failing to disclose a linked shop or household account |
Frequently Asked Questions
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