Fix this Dropshipping & Acceptable Use suspension instantly
Shopify policy-aligned Plan of Action, generated by the AI Text Utility. Typical first draft within 24 hours.
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- Two free revisions included
- Escalation letter if first appeal is rejected
Root Cause Analysis
Shopify Trust & Safety flagged the store under the Acceptable Use Policy. Most common triggers: products listed but not in stock with the supplier, copyrighted/trademarked artwork without authorization, exaggerated efficacy claims (health, beauty, weight loss), or a chargeback rate above 1%.
Required Documents
- Signed supplier or fulfillment agreement showing in-stock SKUs and lead times
- Last 90 days of fulfillment proofs (tracking + delivery scans)
- Trademark or licensing authorization for any branded artwork
- Updated product copy with substantiated, non-medical claims
Recovery Steps
- 1
Pause non-compliant SKUs
Unpublish any SKU you cannot prove is in stock at the supplier, plus any product with trademarked artwork you do not own.
- 2
Rewrite product claims
Replace claims like 'cures', 'melts fat', 'heals' with descriptive language. Health/beauty stores must remove FDA-style claims.
- 3
Submit the appeal
Reply to the suspension email with: which SKUs you removed, the supplier agreement, fulfillment proofs, and a Plan of Action for sourcing and copy review.
- 4
Fix payment risk in parallel
If chargeback rate was a factor, switch to a stricter fraud filter, enable AVS, and add manual review for high-risk orders.
Frequently Asked Questions
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