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Dropshipping & Acceptable Use

Shopify Store Suspension for Dropshipping: Recovery Guide

Shopify allows dropshipping, but suspends stores that violate the Acceptable Use Policy: deceptive product claims, intellectual-property violations, chargeback rates above thresholds, or fulfillment failures. The path back requires showing real fulfillment and policy-compliant marketing.

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Shopify policy-aligned Plan of Action, generated by the AI Text Utility. Typical first draft within 24 hours.

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How to use this guide on your own Shopify case

  1. 1

    Paste your suspension notice

  2. 2

    Get the free root-cause diagnosis

  3. 3

    Approve the draft, then download your Plan of Action

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Root Cause Analysis

Shopify Trust & Safety flagged the store under the Acceptable Use Policy. Most common triggers: products listed but not in stock with the supplier, copyrighted/trademarked artwork without authorization, exaggerated efficacy claims (health, beauty, weight loss), or a chargeback rate above 1%.

Required Documents

  • Signed supplier or fulfillment agreement showing in-stock SKUs and lead times
  • Last 90 days of fulfillment proofs (tracking + delivery scans)
  • Trademark or licensing authorization for any branded artwork
  • Updated product copy with substantiated, non-medical claims

Recovery Steps

  1. 1

    Pause non-compliant SKUs

    Unpublish any SKU you cannot prove is in stock at the supplier, plus any product with trademarked artwork you do not own.

  2. 2

    Rewrite product claims

    Replace claims like 'cures', 'melts fat', 'heals' with descriptive language. Health/beauty stores must remove FDA-style claims.

  3. 3

    Submit the appeal

    Reply to the suspension email with: which SKUs you removed, the supplier agreement, fulfillment proofs, and a Plan of Action for sourcing and copy review.

  4. 4

    Fix payment risk in parallel

    If chargeback rate was a factor, switch to a stricter fraud filter, enable AVS, and add manual review for high-risk orders.

Frequently Asked Questions

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