Fix this Payments Hold suspension instantly
Shopify policy-aligned Plan of Action, generated by the AI Text Utility. Typical first draft within 24 hours.
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- Pay only if you approve the draft
- Two free revisions included
- Escalation letter if first appeal is rejected
How to use this guide on your own Shopify case
- 1
Paste your suspension notice
- 2
Get the free root-cause diagnosis
- 3
Approve the draft, then download your Plan of Action
Root Cause Analysis
Holds follow rapid sales growth, a high-value launch, chargebacks above threshold, unverified business or bank details, long shipping times, or a product category that carries elevated dispute risk.
Required Documents
- Business registration and owner identity documents
- Bank account verification in the registered business name
- Fulfilment and tracking export for outstanding orders
- Supplier invoices showing stock is on hand or on order
Recovery Steps
- 1
Complete every verification field
Partial verification is the most common reason a reserve persists.
- 2
Ship and track outstanding orders
Delivered orders reduce the exposure the reserve is calculated against.
- 3
Set expectations with customers
Proactive delivery updates cut the chargebacks that caused the hold.
- 4
Provide a stock and fulfilment plan
Evidence that the orders behind the balance can be delivered on time.
Before you submit — checklist
- Attached: Business registration and owner identity documents
- Attached: Bank account verification in the registered business name
- Attached: Fulfilment and tracking export for outstanding orders
- Attached: Supplier invoices showing stock is on hand or on order
- Every bracketed placeholder in your appeal replaced with a verifiable fact
- No promise of a specific outcome or timeline anywhere in the text
- Case or notice reference number quoted at the top of the submission
What the marketplace expects
| What they expect | Accepted evidence | Common mistake |
|---|---|---|
| Complete every verification field | Business registration and owner identity documents | Leaving shipping and refund pages incomplete during a review |
| Ship and track outstanding orders | Bank account verification in the registered business name | Answering with a general apology instead of fulfilment data |
| Set expectations with customers | Fulfilment and tracking export for outstanding orders | Opening a duplicate store with the same business details |
Frequently Asked Questions
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