Is my store data lost?

Data is generally retained for a period; export your orders and customers as soon as you can access the admin.

Can I move to a different payment provider?

If only Shopify Payments was terminated, a third-party gateway may be possible, subject to the same underwriting.

How long is the review?

Risk reviews commonly take several business days after documents are submitted.

Can I open a new store?

A new store with the same business, products and details is normally linked and closed.

Shopify Store Deactivated for High Risk

Fast Track

Fix this High-Risk Review suspension instantly

Shopify policy-aligned Plan of Action, generated by the AI Text Utility. Typical first draft within 24 hours.

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Escalation letter if first appeal is rejected

How to use this guide on your own Shopify case

1
Paste your suspension notice
2
Get the free root-cause diagnosis
3
Approve the draft, then download your Plan of Action

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Root Cause Analysis

Common causes are a chargeback rate above the acceptable threshold, a product category on the prohibited or restricted list, unclear shipping and refund terms, dropshipping with long delivery times, or a mismatch between the registered business and the store's content.

Required Documents

Business registration and tax identification documents
Supplier agreements and recent purchase invoices
Fulfilment records with tracking for the last 60 to 90 days
Chargeback and refund history with the reason codes
Screenshots of your published shipping, refund and contact pages

Recovery Steps

1
Get the specific reason in writing
Prohibited category, chargeback rate and delivery-time complaints need entirely different responses.
2
Publish complete policy pages
Shipping times, refund terms, business address and a working contact channel are checked directly.
3
Evidence fulfilment
Tracked deliveries with realistic transit times answer the most common underlying concern.
4
Present a chargeback reduction plan
Descriptor clarity, delivery notifications, responsive support, and a stated refund window.

Before you submit — checklist

Attached: Business registration and tax identification documents
Attached: Supplier agreements and recent purchase invoices
Attached: Fulfilment records with tracking for the last 60 to 90 days
Attached: Chargeback and refund history with the reason codes
Every bracketed placeholder in your appeal replaced with a verifiable fact
No promise of a specific outcome or timeline anywhere in the text
Case or notice reference number quoted at the top of the submission

What the marketplace expects

What they expect	Accepted evidence	Common mistake
Get the specific reason in writing	Business registration and tax identification documents	Leaving shipping and refund pages incomplete during a review
Publish complete policy pages	Supplier agreements and recent purchase invoices	Answering with a general apology instead of fulfilment data
Evidence fulfilment	Fulfilment records with tracking for the last 60 to 90 days	Opening a duplicate store with the same business details

Frequently Asked Questions

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Shopify deactivated my store after a risk review — how to respond

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